We hope you love your new SUSTAINABILITEE however if you are not happy with it, you may return or exchange your items within 28 days. Please read our below returns policy.
You have 14 days from receipt of order to request your returns number.
To complete your return, please email email@example.com to request your Returns Authorisation Number. You will receive your returns number by email.
Unsuitable items must then be returned within 14 days of receiving your returns number.
Returns outside the 28-day window may be accepted at our discretion.
If you would like to exchange one item for another, you must first return the original item before we can dispatch the new item.
You can also choose to receive your refund as a SUCOFASHION.COM credit.
The item(s) should be returned unworn and in perfect condition, with all tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves is dispatched to you, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact firstname.lastname@example.org immediately.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our email@example.com.
Please note that Gift Cards are non-refundable.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should mail your product to: 303-323 King's Road London GB SW35ER
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75 or £75 or the equivalent, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.